Christian Colding

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Hi Bill, Have you considered adding the alternate ways to say this as labels to the article? For example you could add the labels "log-in", "login" and "dashboard" and then when people search for t...

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• Christian Colding
• Created December 23, 2016 10:12
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Thank you again Joel. I do think we are thinking in the same direction and this definitely helps me in understanding how this could help. Regarding how to collect feedback. Did you consider allowin...

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• Christian Colding
• Created December 08, 2016 21:54
• -1 votes

1. Community
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Hi Joel and all, Thank you so much for some very elaborate feedback. I definitely appreciate that. We have been thinking in very similar lines and there are at least a few things that we are workin...

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• Christian Colding
• Created December 07, 2016 01:45
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hi Merav, That's super interesting. So why do you want to get them to follow the article and why do you think it's so hard to get them to do it? What do you get out of them following articles? Also...

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• Christian Colding
• Created November 07, 2016 16:33
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hi Antonio, Could you elaborate a bit on who would decide to get article updates? Who are those types of users in your Help Center?

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• Christian Colding
• Created November 07, 2016 16:23
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hi all, I've been reading your feedback and wanted to reach out with a few questions. What types of users do you believe need to get notifications on article changes? And is it only for certain con...

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• Christian Colding
• Created November 07, 2016 15:46
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi Maxime, I'm very curious to hear a bit more about your use case. You mention that you have the same steps for 5 different features. What do you mean by steps? Do you see the steps as separate ar...

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• Christian Colding
• Created November 04, 2016 12:55
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

Hi Donato, You are right that it's currently not possible to have a form for submitting anonymous requests without Help Center enabled. At least not without using the APIs. How this ties into the a...

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• Christian Colding
• Created September 22, 2016 17:38
• -1 votes

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

Hi all, For security reasons we unfortunately can't open up the login dialogue for full CSS/HTML/JS customization. I really wish we could open it up fully, but we need to take security very serious...

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• Christian Colding
• Created September 22, 2016 17:13
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. How do you format tables in Help Center?

Hi Mark, Glad it worked! Help Center teampltes are built up using a templating language we call Curlybars. You can find full developer documentation on this site: https://developer.zendesk.com/apps...

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• Christian Colding
• Created September 06, 2016 12:20
• 0 votes