Christian Colding

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Chris, I understand the necessity and if this feature is of great importance to you, I can definitely understand if you are looking at other solutions. I agree that we have a lot of problems with o...

• View comment
• Christian Colding
• Created August 26, 2015 09:39
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Starr, I'll gladly tell you more about some of the problems we are seeing. I should point out that we don't see these problems as blockers to building a solution, but they are challenges that need ...

• View comment
• Christian Colding
• Created August 26, 2015 09:34
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi Veronica and Mike, We will definitely not do bandaids. While that can provide a quick solution, it often causes more problems going forward. Generally we prefer to build sustainable features tha...

• View comment
• Christian Colding
• Created August 18, 2015 14:53
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hey all, My update from May 22nd is still valid. We are still working on improving management and hope to have the very first beta out next month. I have decided to remove the Planned label for n...

• View comment
• Christian Colding
• Created August 17, 2015 08:18
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hey guys, I'll gladly provide an update. We definitely understand the use cases - we agree that this should be possible. Our first step towards this is the launch of a completely new theming plat...

• View comment
• Christian Colding
• Created June 22, 2015 09:32
• 3 votes

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

Hi Dan, At this point, we do not expect to support other solutions than the new modal. The separate pages will be deprecated at some point. We are putting our finishing touches on the new modal a...

• View comment
• Christian Colding
• Created June 04, 2015 23:15
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Hi Donald, That is quite alright. Glad to have you participating! When it comes to your request I have found this discussion which seems to be related: https://support.zendesk.com/hc/communities/...

• View comment
• Christian Colding
• Created May 26, 2015 09:52
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Hi Donald, I am not entirely sure I understand. You can't attach files in comments for Help Center. Are you perhaps referring to attached files in tickets?

• View comment
• Christian Colding
• Created May 26, 2015 08:48
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi Tony, I am sorry if I have not been clear at previous occasions. I do not recall saying it would come anytime soon. Again I would like to reiterate that it is not only being considered - we kno...

• View comment
• Christian Colding
• Created May 22, 2015 16:42
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hey guys, Let me try and make this as clear as I can. We acknowledge the use case and we know that it is something we need to tend to. That being said, we don't know exactly when we will get arou...

• View comment
• Christian Colding
• Created May 22, 2015 09:37
• 0 votes