Christian Colding

1. Community
2. Feedback - Community Forums (Gather)
3. 'Community' Forum Moderators

HI Scott and Andrew, I just wanted to let you know that it's not currently possible to get very granular around who can edit what. We basically have one role in Help Center called a Help Center Man...

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• Christian Colding
• Created June 23, 2016 08:46
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Adding labels (e.g. tags) to posts

Hi Michael, I am curious about your latest comment. You write that you need labels in Community to build a Knowledge base. At Zendesk we usually differentiate between Community and Knowledge base a...

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• Christian Colding
• Created June 16, 2016 09:03
• 1 vote

1. Community
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Hi Donald, That is quite alright. Glad to have you participating! When it comes to your request I have found this discussion which seems to be related: https://support.zendesk.com/hc/communities/...

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• Christian Colding
• Created May 26, 2015 09:52
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Hi Donald, I am not entirely sure I understand. You can't attach files in comments for Help Center. Are you perhaps referring to attached files in tickets?

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• Christian Colding
• Created May 26, 2015 08:48
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Multi-Level Community Forums

Hi Heather, Great suggestion, although not strictly related to this thread which is mainly about community and adding more levels. To be sure that others see your feedback, I would recommend to ad...

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• Christian Colding
• Created May 19, 2015 07:52
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Adding labels (e.g. tags) to posts

Hi Brenda, It's not something we are currently working on, but we've seen the request before. Great to see you've created it here. I've moved it to our Product Feedback topic, so that others can c...

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• Christian Colding
• Created April 08, 2015 20:57
• 1 vote

1. Community
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Hi Jeanette, Our research found that very few non-image attachments were used in our old product. Adding other types of attachments have some security implications, so we would have to assess those...

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• Christian Colding
• Created March 20, 2015 10:43
• -10 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hey guys, Unfortunately no news yet. But I would like to dive in to some of the use cases here. Could some of you tell me a bit more about how you would use this? As Michael has pointed out in hi...

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• Christian Colding
• Created November 24, 2014 16:35
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Reply to forum topics via email

Hi everyone, I just wanted to thank you all for your feedback. As mentioned in my previous update, we do not expect to support replying by mail as that is really a massive task. But I have noted a...

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• Christian Colding
• Created August 27, 2014 12:29
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Reply to forum topics via email

Hey guys, I just wanted to chip in, since I can see a lot of you want this feature. As the Product Manager for the Community in Help Center, I can definitely understand the use case. Brian Adkins...

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• Christian Colding
• Created July 23, 2014 11:36
• -1 votes