Christian Colding

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hi, One crucial thing we need to implement before we can send out notifications on articles is the ability for the article editor to decide if they want to notify followers of their changes. Someti...

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• Christian Colding
• Created November 18, 2015 08:50
• 10 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi all, I'll gladly provide you with some updates as to our current thinking and direction. Let me start by acknowledging the use case. We do want to support this. So it's not currently a question ...

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• Christian Colding
• Created December 29, 2016 14:10
• 7 votes

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hey guys, I'll gladly provide an update. We definitely understand the use cases - we agree that this should be possible. Our first step towards this is the launch of a completely new theming plat...

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• Christian Colding
• Created June 22, 2015 09:32
• 3 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Chris, I understand the necessity and if this feature is of great importance to you, I can definitely understand if you are looking at other solutions. I agree that we have a lot of problems with o...

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• Christian Colding
• Created August 26, 2015 09:39
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Starr, I'll gladly tell you more about some of the problems we are seeing. I should point out that we don't see these problems as blockers to building a solution, but they are challenges that need ...

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• Christian Colding
• Created August 26, 2015 09:34
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Veronica, You asked me to inform you when you could sign up for the Knowledge Management beta. We've just opened up the first version of the beta. You can read much more and sign up here. Update: W...

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• Christian Colding
• Created September 08, 2015 17:45
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

Hey guys, I've heard you loud and clear and I am going to set up a beta that you can all join, if you don't care about support for Internet Explorer 8. Note that no user on IE8 will be able to log...

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• Christian Colding
• Created March 05, 2015 08:08
• 2 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Adding labels (e.g. tags) to posts

Hi Brenda, It's not something we are currently working on, but we've seen the request before. Great to see you've created it here. I've moved it to our Product Feedback topic, so that others can c...

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• Christian Colding
• Created April 08, 2015 20:57
• 1 vote

1. Community
2. Feedback - Community Forums (Gather)
3. Adding labels (e.g. tags) to posts

Hi Michael, I am curious about your latest comment. You write that you need labels in Community to build a Knowledge base. At Zendesk we usually differentiate between Community and Knowledge base a...

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• Christian Colding
• Created June 16, 2016 09:03
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi Veronica and Mike, We will definitely not do bandaids. While that can provide a quick solution, it often causes more problems going forward. Generally we prefer to build sustainable features tha...

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• Christian Colding
• Created August 18, 2015 14:53
• 1 vote