
Erin the mentor
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Total activity61
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Last activity
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Activity overview
Latest activity by Erin the mentor-
Erin the mentor commented,
Hi Mike, Each and every time I observe an agent using Zendesk, I die a bit inside when I see they have Zendesk up on one monitor and email up on another—all to make sure they see important Zendesk ...
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Erin the mentor commented,
Hi Pete, Yep! We renamed it, but otherwise it's the play-only agents feature you've been using. :) Best,Erin
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Erin the mentor commented,
Hi all, I wanted to let you know that we've just launched a feature called Guided mode that is designed to help prevent agents from cherry-picking tickets. It is not a round robin model, but I thin...
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Erin the mentor commented,
Hi Darron, Whoops! We're actually fairly close to launching a feature that... we're still naming. Right now I call it "Play-only" agents, and it basically lets you designate certain custom roles as...
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Erin the mentor commented,
Hi all, Quick update. While there's still no movement on this in terms of actual work, we are narrowing in on a proposed solution we think would work nicely for this problem. It would allow you to ...
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Erin the mentor commented,
Thanks for the continued feedback, all. There's no ETA at this time, but we are looking at these use cases as we begin to plan for 2016.
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Erin the mentor commented,
@Mike: Thanks so much for taking the time to share your use case in detail. That certainly helps! We may very well just add a new option to add email addresses in triggers, but we like to understan...
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Erin the mentor commented,
Hi all,I know I posted here a couple months back, and then went radio silent on you. That was certainly not my intention, and I apologize for the lack of transparency.I want to start off this post ...
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Erin the mentor commented,
Hi Pete, We have no plans to add an official round robin solution. That being said, I am currently working on a project to help prevent agents from cherry-picking tickets out of views. More to come...
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Erin the mentor commented,
Hi all, Apologies for all of the confusion here. Deepa was responding to a the comment from Shannon that included requests for end-users to be able to subscribe to an org again and for end-users to...