Hi all,

Apologies for all of the confusion here. Deepa was responding to a the comment from Shannon that included requests for end-users to be able to subscribe to an org again and for end-users to be able to add CC's to their own tickets via Help Center. There are a few other threads where these are discussed in more detail, if you're interested in a dedicated conversation on those pieces: https://support.zendesk.com/hc/en-us/community/posts/203421276-Add-possibility-for-customer-to-set-cc-when-opening-a-ticket-via-zendesk

The most popular thread for adding CC's via macros can be found here: https://support.zendesk.com/hc/en-us/community/posts/203425396

And finally, as far as I know, this is the main thread for adding end-user CC's via triggers and automations. We'll try to be better about keeping a single conversation going here, but as you can imagine that can be challenging sometimes.

As for having a way to automatically add end-users as CC's to certain tickets, I have been aware of this thread and will be re-reviewing your use cases over the next couple of days.

Best,
Erin