Benjamin Keyser

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Thanks for that vote! The internal departmental use case is a really important one for Zendesk, and we're actively working on providing a better solution. We're currently in the process of identify...

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• Benjamin Keyser
• Created October 09, 2018 15:20
• 4 votes

1. Community
2. Feedback - Help Center (Guide)
3. Customize Help Center "Follow section" email notification

Thanks very much for the feedback. We've been discussing the possibility of migrating the email templates into our theming center, which would then enable them to be customised. As some of you may ...

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• Benjamin Keyser
• Created August 30, 2018 08:45
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Hello, I'm Benjamin, and I work in the Product team for Guide. We currently don't have a feature planned on our roadmap that would support the Agent as User functionality being discussed here. Howe...

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• Benjamin Keyser
• Created March 05, 2018 15:37
• 0 votes