Hi Eugene Orman, thanks for your reply.

I haven’t heard from you directly, but even if executions for 37 months+ are only 2% of all reporting, that again isn’t hugely surprising given the tendency towards recency in most daily reporting requirements. However, it’s still in my view a highly misleading stat to use, as that 2% - even though not frequently used - have outsized importance when they are for historical reporting. I just don’t think it’s a good metric to try to justify this change.

I can’t help coming back to my earlier thought on this: ‘really this seems to be because Zendesk haven’t got the processing power - which in this day and age just shouldn't be an issue. It seems to me that it’s a ‘Zendesk problem’ that Zendesk are making a ‘Customer problem’…’

Looking at the Announcement pages, the article announcing this change has more than twice as many downvotes as any other article in announcements in the past 6 months (which is as far back as I checked).

Customers clearly aren't happy about this at all. Surely there has to be a solution, or this decision has to be reconsidered? Zendesk can’t simply cut off everything more than 3 years old - it's not what anyone other than Zendesk has agreed, and fundamentally changes the utility of Explore / Insights.