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Dawn Griffin

Joined Apr 16, 2021

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Last activity May 22, 2023

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ACTIVITY OVERVIEW

Latest activity by Dawn Griffin

Dawn Griffin commented,

CommentTicket customization

How do I delete a status that is no longer required?

View comment · Posted May 22, 2023 · Dawn Griffin

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Dawn Griffin commented,

Community comment Q&A - Reporting and analytics

I have edited my previous post as I was using the wrong word. 

I'm not seeing the changes in Explore (I had said the Guide).

View comment · Posted Apr 01, 2022 · Dawn Griffin

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Dawn Griffin commented,

Community comment Q&A - Reporting and analytics

Deleting the votes using the API does not change the Article Votes value in the Explore / Knowledge Base / Article Title.   

Also, deleted and creating a totally new Article with the same name does not change the Article Votes value in the Explore. This creates another fault, having an Article with no name listed in the Explore and showing a value for Views.  Information that is not useful.

So the Explore is not showing the same data that can be extracted using the API.

View comment · Edited Apr 01, 2022 · Dawn Griffin

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Dawn Griffin commented,

Community comment Q&A - Reporting and analytics

Can I change or reset the vote count?  If I have changed an article I only want to see the counts since the update, not all of the votes since the article was created. 

View comment · Posted Mar 30, 2022 · Dawn Griffin

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