Dawn Griffin

1. Community
2. Zendesk Suite Q&A
3. Positive and negative vote count

Deleting the votes using the API does not change the Article Votes value in the Explore / Knowledge Base / Article Title.    Also, deleted and creating a totally new Article with the same name does...

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• Dawn Griffin
• Edited April 01, 2022 03:12
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Positive and negative vote count

Can I change or reset the vote count?  If I have changed an article I only want to see the counts since the update, not all of the votes since the article was created. 

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• Dawn Griffin
• Created March 30, 2022 00:26
• 1 vote

1. Support
2. ...
3. Ticket customization
4. Creating custom ticket statuses

How do I delete a status that is no longer required?

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• Dawn Griffin
• Created May 22, 2023 08:15
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Positive and negative vote count

I have edited my previous post as I was using the wrong word.  I'm not seeing the changes in Explore (I had said the Guide).

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• Dawn Griffin
• Created April 01, 2022 03:16
• 0 votes