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Drew Martinez
Joined Apr 16, 2021
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Last activity Apr 18, 2024
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Latest activity by Drew Martinez
Drew Martinez commented,
Instead of creating new articles, we edit our articles in order to avoid link breaks from our CRM team or in our app. It also makes sense that you're able to use that reporting to compare how a previous version has done without having to keep track of what the votes were before to now. Please add this feature.
View comment · Posted Apr 18, 2024 · Drew Martinez
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Drew Martinez commented,
This is super necessary important since it's such a big security issue. We have a large customer support team and need to be able to unmerge tickets that have been merged by mistake. It's a nightmare trying to resolve issues at once. It also makes the ability to automatically close duplicates a waste since I wouldn't want to merge tickets without being able to unmerge if they incorrectly auto merged.
ZenDesk, please start listening to your community. We're telling you what we need.
View comment · Posted Aug 06, 2021 · Drew Martinez
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Drew Martinez commented,
Upvoting everyone else's comment.
Unfortunately, another simple request from the community seemingly being ignored by ZenDesk.
Focus on making what you have better. Be better.
View comment · Posted Apr 23, 2021 · Drew Martinez
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Drew Martinez commented,
Still no update on this by ZenDesk. This new Agent Workspace doesn't do any good when half of the previous features are gone, and all the other available features are the most basic of features.
I will be offering other suggestions to our Hypergrowth company as well since it seems that ZenDesk does not seem to integrate even the most basic of needs.
View comment · Posted Jan 28, 2021 · Drew Martinez
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