Richard Meyer

My team is conplaining so much we are considering doing away with Zendesk.  We loved it up to this point.  One of my team (when we first started using Zendesk) said "you will have to take this from my cold dead hands" now he is begging me to find a solution or throw it away.  

I see by lack of priority that this is being viewed with, that I will have to throw Zendesk away. 

I would like to see a way for the latest comment to be at the top of the flow of comments.  

Is this something others have expressed a concern about?

I agree.  When we reference previous comments in a ticket and we do not have the date to indicate which comment we are quoting.  We just have the day of the week which goes away after the ticket ages for a week.  This makes it unnecessarily cumbersome to document. If we at least always had the date that would be great.