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Jerry Ishmael

Joined Apr 16, 2021

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Last activity Sep 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Jerry Ishmael

Jerry Ishmael commented,

Community comment Feedback - Reporting and analytics (Explore)

We need the same especially in the API integrations.

View comment · Posted Sep 17, 2024 · Jerry Ishmael

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Jerry Ishmael commented,

CommentJira integration

Maybe this was mentioned before but I cannot find any details on the following:

How can I go about removing the label "jira_escalated" if a Jira has been unlinked in the integration or, there is no Jira linked? 

View comment · Posted Mar 28, 2022 · Jerry Ishmael

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Jerry Ishmael commented,

Community comment Discussion - Tips and best practices from the community

How does this behave with the new Zendesk messaging and auto bot? 

View comment · Posted May 04, 2021 · Jerry Ishmael

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Jerry Ishmael commented,

Community comment Feedback - Ticketing system (Support)

Would also like to see light agents restricted to Brand and Forms. This would truly provide an enterprise solution for those who require it. 

View comment · Posted Feb 02, 2021 · Jerry Ishmael

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