Donna Fairhurst

@...  is there any work around for this? Anything in the dev set up that can allow us to have images inline when having secure email attachment engaged?

 

@...

Do you know if this has been addressed at all?  We are running into the same issue - 

@... - did anyone reach out to you for a resolution?

Thanks,

~Donna

Thank you. All is working as intended for my users to be able to reply within the Help Center.

~Donna

 

Oh I am sure I have messed something up haha

How do I share the credential to you?  

~Donna

I believe this is working  now. When I was signed in, I was able reply as a user.  I want my user to be able to reply. I am assuming that reply will be updated for agents in Zendesk so they can see the reply and reply back?

~Donna

Thank you - I can sign out now but as you can see - what in the world is going on when a user signs out?  And when I sign out as an end user, I still only see 3 categories.  I have checked all articles and made demo articles for the GradeCam Admin Support Tutorials but not finding the error.

See video of what happens when I sign out - which now doesn't allow me to sign back in - I do have the sign in redirecting right to the activities so that may be messing things up:

https://drive.google.com/file/d/1W2wxv99sADORo3LNt4D16y_F73WzoHZ8/view

~Donna

@...

I am having the same issue as Lenny above (We don't want to edit the text in the box, users just can't add any replies to the ticket.) and found this thread but do not see if there was a resolution.

Were you able to solve this for Lenny?

Thank you,

~Donna

This is what I am seeing in the console - I can't get the dropdown to show to log out.

Thanks,

~Donna

@...

The user is not able to "Add to Conversation" as well. 

I have the "Portal Theme" as live - Copenhagen theme in my account.

Thank you,

~Donna

Thank you. Copied what you shared.

Portal Theme is currently live and this is where I am having issues: https://gradecam.zendesk.com/hc/en-us

Allows me to sign in but not out:

 

Also - in the preview you will see 4 categories on the preview but when it is live it only shows 3 categories like above

 

thank you for your help in this.

~Donna