Grace

1. Community
2. Feedback - Ticketing System (Support)
3. Shopify integration

Thank you, David.  I noticed some new changes (for the better) today-much appreciated, regarding the customer address.  I believe this should be visible without having to click away from the ZD pag...

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• Grace
• Created January 27, 2021 15:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Shopify integration

David, Is it possible to let the client (us) choose what Shopify order information is relevant for our view? Similar to the form builder option. And having the option to default to leave open? Than...

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• Grace
• Created January 25, 2021 18:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Shopify integration

Hi David, I posted this feedback on the new Integration announcement page 10 days ago and never got a response.  So I'm happy to see there are common complaints in this thread and some changes comi...

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• Grace
• Created January 25, 2021 18:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Split tickets

Ditto, It's time-consuming to have to "add" a ticket to address a different issue.

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• Grace
• Created January 25, 2021 18:02
• 2 votes

1. Apps and integrations
2. ...
3. Shopify integration
4. Upgrading the legacy Shopify integration for Support and Chat

Please bring back the original Shopify Integration.  This one is awful!  The customer's name doesn't hyperlink to the Shopify customer profile The customer's address is not immediately visible (in...

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• Grace
• Created January 15, 2021 22:15
• 0 votes