Richard Harris
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Total activity28
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Last activity
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Member since
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Following0 users
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Votes8
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Activity overview
Latest activity by Richard Harris-
Richard Harris commented,
Feedback from our Chat team Since this introduction they are now missing chat shortcuts when typing / as it now only shows the top 4 used shortcuts (it used to show a lot more). They are aware th...
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Richard Harris commented,
Image showing that Internal Article (marked with lock symbol) has the Link Article option when serving a Chat
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Richard Harris created a post,
Internal Articles can be linked into Chats
With Zendesk Support when using Public Replies or Email you are unable (Rightly so) to link in Internal Articles. However when serving Chats this is possible which confuses the end users who get ...
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Richard Harris created a post,
Allow Zendesk to send emails to CC users without the requester having an email
We would like Zendesk to be able to send emails to CC users even if the requester doesn't have an email address. We are currently trying to drive support self service by using public replies to sen...
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Richard Harris created a post,
Allow side conversation content to viewed via email notification
As a user it would be useful to see side conversation content on an email notification without having to click into the ticket. This can surely be possible if side conversation placeholders were ad...
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Richard Harris created a post,
New Ticket Creation Layout Feedback
Zendesk Layout when creating tickets has changed. Why has this changed? Our team feedback is: "Its clunky, Just doesn't feel as responsive, Also big empty space and the subject bar text box is very...
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Richard Harris commented,
What you have described James would be exactly what we need. My only add request is can the org field be searchable, rather than pure drop down where i need to scroll down the list, you can type th...
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Richard Harris created a post,
Bulk User Import using Zendesk ID
Currently Bulk End User Imports can only update users that have an email address or an External ID however: Most of our End User do not have an email address. External IDs are not added for users ...