Richard

1. Community
2. Feedback - Ticketing System (Support)
3. Flow builder: Ask "Was this helpful?"

We are exploring Messaging over Chat widget / Answerbot. Users being able to search for articles is important to us as the help required is varied. Article recommendations are very useful and can r...

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• Richard
• Created January 09, 2023 15:24
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the Macros keyboard shortcut

Feedback from our Chat team   Since this introduction they are now missing chat shortcuts when typing / as it now only shows the top 4 used shortcuts (it used to show a lot more). They are aware th...

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• Richard
• Created October 20, 2022 08:15
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Internal Articles can be linked into Chats

Image showing that Internal Article (marked with lock symbol) has the Link Article option when serving a Chat

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• Richard
• Created July 06, 2022 13:09
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Disable the Default Organisations Feature

What you have described James would be exactly what we need. My only add request is can the org field be searchable, rather than pure drop down where i need to scroll down the list, you can type th...

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• Richard
• Created May 20, 2021 08:15
• 0 votes