Richard Harris
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Total activity42
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Last activity
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Comments
Votes on activity by Richard Harris-
Overnight the note box has changed to become very small. Had a few users reach out to say this has become harder to use. As the post above they cannot change the default size. Was this change las...
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+1 we would like to see which users are making the most of our internal articles to improve their knowledge and self serve themselves rather than reach out to other team members with questions
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We are exploring Messaging over Chat widget / Answerbot. Users being able to search for articles is important to us as the help required is varied. Article recommendations are very useful and can r...
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Feedback from our Chat team Since this introduction they are now missing chat shortcuts when typing / as it now only shows the top 4 used shortcuts (it used to show a lot more). They are aware th...
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Image showing that Internal Article (marked with lock symbol) has the Link Article option when serving a Chat
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What you have described James would be exactly what we need. My only add request is can the org field be searchable, rather than pure drop down where i need to scroll down the list, you can type th...