Rob Forrest
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Total activity8
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Last activity
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Activity overview
Latest activity by Rob Forrest-
Rob Forrest commented,
It would be a great feature to have control over when the colour changes happen as time expires towards the next SLA breach. For example we have an SLA for a 1st response within 8.5 business hours....
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Rob Forrest commented,
+1 - We would find this a very useful feature and something we use much more than the Merge functionality that is available natively. When a customer reopens a ticket with a new topic we like to sp...
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Rob Forrest commented,
Agree this would be extremely useful. The number of times customers respond to a previous reply with a new query means we regularly split tickets to keep different questions separate. The ability t...
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Rob Forrest commented,
I'm struggling with setting holidays. I've tried various browsers (Edge, Chrome, FireFox) and all the same. The issue is that even after clicking 'Save' the Cancel/Save buttons remain: If I switch...