Graham Robson (Coherence)
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Total activity27
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Last activity
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Activity overview
Latest activity by Graham Robson (Coherence)-
Graham Robson (Coherence) commented,
Hi Lorand, You may like to try our app Formset (free 30 day trial) It supports the ability to hide Brand Option values as defined in conditional rules. The driving field can be something like Grou...
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Graham Robson (Coherence) commented,
Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing...
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Graham Robson (Coherence) commented,
Hey Mitch, We have an app that directly meets your needs called Formset The particular feature you are looking for is called dependant value fields. It allows you to sub-set one common field. Thi...
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Graham Robson (Coherence) commented,
Hey Casey, We have an app for that :-) Our Formset App by Cloudset is able to implement conditional fields for both user and organization custom fields. It's great for hiding clutter and need-to-kn...
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Graham Robson (Coherence) commented,
Hi Chris, We have a commercial app called Systemset, which includes a capability we call End-user Views: It's a like-for-like substitute for the standard Zendesk UI, the subtle addition of the abi...
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Graham Robson (Coherence) commented,
Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields. You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...
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Graham Robson (Coherence) commented,
Hey Matt, A solid piece of work here, although it appears to come from a suggested solution orientation. However, it does highlight the GDPR pain points, and what might work best from a Zendesk adm...
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Graham Robson (Coherence) commented,
I've seen this used in workflow solutions where workload balancing needs to be managed. Typically, a count of how many active 'items' each member has is used to determine who to allocate next. I'd...