Graham Robson
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Total activity25
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Last activity
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Activity overview
Latest activity by Graham Robson-
Graham Robson commented,
Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing...
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Graham Robson commented,
Hey Mitch, We have an app that directly meets your needs called Formset The particular feature you are looking for is called dependant value fields. It allows you to sub-set one common field. Thi...
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Graham Robson commented,
Hey Casey, We have an app for that :-) Our Formset App by Cloudset is able to implement conditional fields for both user and organization custom fields. It's great for hiding clutter and need-to-kn...
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Graham Robson commented,
Hi Chris, We have a commercial app called Systemset, which includes a capability we call End-user Views: It's a like-for-like substitute for the standard Zendesk UI, the subtle addition of the abi...
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Graham Robson commented,
Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields. You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...
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Graham Robson commented,
Hey Matt, A solid piece of work here, although it appears to come from a suggested solution orientation. However, it does highlight the GDPR pain points, and what might work best from a Zendesk adm...
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Graham Robson commented,
I've seen this used in workflow solutions where workload balancing needs to be managed. Typically, a count of how many active 'items' each member has is used to determine who to allocate next. I'd...