Graham Robson
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Recent activity by Graham Robson-
Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing...
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Hey Mitch, We have an app that directly meets your needs called Formset The particular feature you are looking for is called dependant value fields. It allows you to sub-set one common field. Thi...
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Hey Casey, We have an app for that :-) Our Formset App by Cloudset is able to implement conditional fields for both user and organization custom fields. It's great for hiding clutter and need-to-kn...
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Hi Chris, We have a commercial app called Systemset, which includes a capability we call End-user Views: It's a like-for-like substitute for the standard Zendesk UI, the subtle addition of the abi...
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Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields. You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...
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Hey Matt, A solid piece of work here, although it appears to come from a suggested solution orientation. However, it does highlight the GDPR pain points, and what might work best from a Zendesk adm...
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I've seen this used in workflow solutions where workload balancing needs to be managed. Typically, a count of how many active 'items' each member has is used to determine who to allocate next. I'd...