graham.robson
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Votes on activity by graham.robson-
Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing...
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Hey Matt, A solid piece of work here, although it appears to come from a suggested solution orientation. However, it does highlight the GDPR pain points, and what might work best from a Zendesk adm...
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Hey Mitch, We have an app that directly meets your needs called Formset The particular feature you are looking for is called dependant value fields. It allows you to sub-set one common field. Thi...
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Our Zendesk ZAF Apps define their configuration data in a JSON format, a single large file that can readily break a 64K limit, hence requesting a Medium/Long BLOB. While our is a specific use case,...
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Hi Lorand, You may like to try our app Formset (free 30 day trial) It supports the ability to hide Brand Option values as defined in conditional rules. The driving field can be something like Grou...
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Hey Ashwin - Thanks for clarifying. The use case we are looking is to hold app configuration data (JSON format). However, this can get pretty large and certainly more than 32K/64K Ideally, looking...
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I've seen this used in workflow solutions where workload balancing needs to be managed. Typically, a count of how many active 'items' each member has is used to determine who to allocate next. I'd...
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Hey Casey, We have an app for that :-) Our Formset App by Cloudset is able to implement conditional fields for both user and organization custom fields. It's great for hiding clutter and need-to-kn...
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Hi Chris, We have a commercial app called Systemset, which includes a capability we call End-user Views: It's a like-for-like substitute for the standard Zendesk UI, the subtle addition of the abi...
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Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields. You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...