Jessica Makrinos

We are interested in this feature as well. This is essentially the same as a guest checkout vs. logged in customers. If the customer is not familiar with the product or service, they may be hesitant to give all their information away with the fear of being spammed. One is more likely to interact if they do not have to "sign-up" especially if they have a simple question and want to remain anonymous. 

With our industry, our customers or leads like to do their homework. We would like to make it as easy as possible to answer as many qualifying questions as possible in a free and open environment without the fear of being bombarded with sales emails, promotions, etc. from either us or Zendesk. 

We have received a few "complaints" from leads saying they had questions about a help center question and didn't feel comfortable signing in.