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Mark Weissman
Joined Apr 16, 2021
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Last activity Jul 12, 2023
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Latest activity by Mark Weissman
Mark Weissman commented,
Hi Jennifer,
Is there an ETA for this amazing update?
View comment · Posted Apr 20, 2023 · Mark Weissman
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Mark Weissman commented,
This feature would be great. In the present version of ZD, in order for our users to view custom fields, they need to leave the ticket by going to the customer's profile and then scrolling down to fiend the custom field.
Having the ability to do this from the context would be great!
Is there an updated ETA?
View comment · Edited Apr 20, 2023 · Mark Weissman
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Mark Weissman commented,
You can add my vote as well!
View comment · Posted Apr 20, 2023 · Mark Weissman
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Mark Weissman commented,
Phoebe -
Thank you, that worked!
Much appreciated!
View comment · Posted Apr 09, 2021 · Mark Weissman
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Mark Weissman commented,
It used to work for me. A user in our org was having trouble installing, so I uninstalled in order to screenshot step-by-step instructions and this happened.
This installation works for exactly nobody. If this is your final answer, it would mean that you no longer support the Outlook plugin and you may want to remove any reference of it on your website. Zendesk advertises “Zendesk now integrates with Outlook.” https://www.zendesk.com/outlook/.
View comment · Posted Apr 07, 2021 · Mark Weissman
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Mark Weissman commented,
When I try to install, I get the following error:
View comment · Posted Apr 01, 2021 · Mark Weissman
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Mark Weissman commented,
Thank you David, this has been very helpful over the years.
The installation process is currently not working:
View comment · Posted Mar 04, 2021 · Mark Weissman
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Mark Weissman commented,
I'm also unable to install the add-in.
View comment · Posted Mar 04, 2021 · Mark Weissman
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Mark Weissman commented,
@... I'm guessing it's possible, but to me, it's not worth the headache when I could use "Hi" for that 1 hour instead.
@... Try this, using {{GreetTime}} as a variable:
## This will set the greeting to "Good morning", "Hi", Good afternoon" or Good evening" based on EST
{% assign hour = 'now' | date:'%k' | plus: -5 -%}{{!
}}{% case hour %}{{!
}}{%- when < 11 %}{{!
}}{% assign GreetTime = 'Good morning' %}{{!
}}{% when 11 %}{{!
}}{% assign GreetTime = 'Hi' %}{{!
}}{% when 12 or 13 or 14 or 15 or 16 or 17 or 18 %}{{!
}}{% assign GreetTime = 'Good afternoon' %}{{!
}}{% else %}{{!
}}{% assign GreetTime = 'Good evening' %}{{!
}}{% endcase %}
View comment · Posted Jan 29, 2021 · Mark Weissman
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Mark Weissman commented,
After a bunch of trial and error, I got the following:
Good {% assign hour = 'now' | date:'%k' | plus: -4 %} {% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %} {{ticket.requester.first_name}},
Here's how I understand the markup:
{% assign hour = 'now' | date:'%k' | plus: -4 %}
converts the word "hour" into a number. That number is the current hour, based on a 24 hour clock:
'now' will pull up the time when used before "| date:"
Adding " '%k' " will make it only show the hour
Adding "| plus: -4 " will subtract 4 hours from the previous number. This is because my time zone is GMT -4.
(As Graeme Carmichael wrote:
"This is the hour of day {{hour}}"
Put {{hour}} in under your code to see the number that shows up.)
At this point it's a simple if statement.
{% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %}
View comment · Posted Aug 15, 2018 · Mark Weissman
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