The C-sat insights dash report worked great for quick follow-ups and basic reporting. Unforntaly, the new explore dash is missing these basic features creating major headaches in our daily and weekly reports as well as unnecessary hurdles for customer follow-ups.

I've followed the guide/explore recipe for Replicating the insights Satisfaction tab reports in Explore, and it does not actually work. It breaks down at step 8 (linked), and I've talked to support about this but have not had much luck so far. I'm hoping others may have found a workaround.

As posted by others, we need to easily be able to see the buckets below so we can follow-up with customers quickly, providing top-level service:

Requester
ticket ID
the agent assigned to the ticket
link to each ticket for customer follow-ups
break down by custom dates (day/week/month/quarter)
total count of good vs. bad ratings/scores
exact # of tickets rated (day/week/month/quarter)
the ability to export the CSV

It literally took less than a minute or two to get everything we needed. Now we have to try to create queries to replace the basic insights dash functionality. However, due to the limitations of Explore reporting, we still do not have a full view of what is needed and provided by many competitors. Overall, Explore is not user-friendly, very tedious, disappointing, and not a better experience.

Hoping for a quick fix from Zendesk.