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Robin Johns
Joined Apr 16, 2021
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Last activity Oct 16, 2021
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Latest activity by Robin Johns
Robin Johns commented,
Hi all,
If Search is enabled across multiple help centres/brands, will answerbot consider this when suggesting articles during the ticket creation process, or does it only search the active brand?
Thank you,
Robin
View comment · Posted Apr 21, 2021 · Robin Johns
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Robin Johns commented,
+1
We have brands for different services, however, a customer may have access to multiple brands. Being able to have the 'Suggested Articles' scan all help centres would be hugely beneficial.
View comment · Posted Mar 29, 2021 · Robin Johns
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