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Robin Johns's Avatar

Robin Johns

Joined Apr 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Robin Johns

Robin Johns commented,

CommentUsing help center search

Hi all,

If Search is enabled across multiple help centres/brands, will answerbot consider this when suggesting articles during the ticket creation process, or does it only search the active brand?

Thank you,

Robin

View comment · Posted Apr 21, 2021 · Robin Johns

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Robin Johns commented,

Community comment Feedback - Help Center (Guide)

+1 

We have brands for different services, however, a customer may have access to multiple brands. Being able to have the 'Suggested Articles' scan all help centres would be hugely beneficial. 

View comment · Posted Mar 29, 2021 · Robin Johns

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