Robin Johns
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Activity overview
Latest activity by Robin Johns-
Robin Johns commented,
Hi all, If Search is enabled across multiple help centres/brands, will answerbot consider this when suggesting articles during the ticket creation process, or does it only search the active brand? ...
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Robin Johns commented,
+1 We have brands for different services, however, a customer may have access to multiple brands. Being able to have the 'Suggested Articles' scan all help centres would be hugely beneficial.