Charlie Volow
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Total activity55
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Last activity
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Activity overview
Latest activity by Charlie Volow-
Charlie Volow commented,
Tom Byrne Your request -- adding the ability to filter on whether a ticket has a followup or not -- is a good one, and worth pursuing, but does not address the broad need being raised in this threa...
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Charlie Volow commented,
This is a bug that Zendesk does not currently have the resources or intent to fix. Please be straightforward about this.
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Charlie Volow commented,
Gaurav Parbat Is there an update on this? Your pinned post references 2022 roadmap, but we only have a few months left in the year. As others have pointed out, this issue has been requested since 2...
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Charlie Volow commented,
I'm surprised there's no array/list option. I have a significant problem that such an option would solve, and the dropdown selection is a bit too complex to use as a substitute.
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Charlie Volow commented,
@... That sounds like a Zendesk job. We have our own jobs! This is obviously needed and it shouldn't take extensive community effort to get that message to your product team.
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Charlie Volow commented,
It's worth pointing out too that there's problematic inconsistency in the way the logic of this behavior is applied. Changes made to a ticket form are reflected on closed tickets. As a result, thos...
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Charlie Volow commented,
This is really bad. I recently made some changes to our default ticket form that hide certain fields based on a new boolean ticket field. Because the new ticket field was only recently added, and d...
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Charlie Volow commented,
@... Gook @Zach Hanes (and all) - Good news from our Zendesk success rep: this particular behavior (end user who was not part of conversation replies to ticket, comment populates as internal note) ...
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Charlie Volow commented,
Hi @..., Thanks for looking into this. There's still one case that's not accounted for: when an end user who was not part of the original conversation (i.e. wasn't the requester and wasn't cc'd, ...
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Charlie Volow commented,
This specific issue, and more broadly, the absurdly challenging (maybe impossible) task of trying to ensure that all of our open tickets get SLA targets, is forcing me to advocate for a change of s...