Charlie
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Recent activity by Charlie-
Trigger condition on email domain, where using an Organization is not viable
I'm trying to set up a trigger for any tickets submitted with a given email domain. I understand that the common solution to this problem is to create an Organization with a given email domain, and...
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Trigger w/ requester email address condition
How can I configure a trigger with a condition that looks specifically at the email address of the requester? The "Requester" condition, which requires you to select from a list of extant users, is...
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"Refresh" Zendesk Sandbox without changing URL
Our ZD Sandbox is poorly aligned with our production instance. For better testing of triggers, automations, and SLAs, I want to make the sandbox instance a clone of the current production instance....