Charlie

1. Community
2. Zendesk Suite Q&A

I'm trying to set up a trigger for any tickets submitted with a given email domain. I understand that the common solution to this problem is to create an Organization with a given email domain, and...

• Charlie
• Created July 30, 2021 18:34
• 4 followers
• 4 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

How can I configure a trigger with a condition that looks specifically at the email address of the requester? The "Requester" condition, which requires you to select from a list of extant users, is...

• Charlie
• Created May 28, 2021 17:30
• 3 followers
• 6 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Our ZD Sandbox is poorly aligned with our production instance. For better testing of triggers, automations, and SLAs, I want to make the sandbox instance a clone of the current production instance....

• Charlie
• Created April 28, 2021 22:19
• 2 followers
• 1 comment
• 1 vote