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Kel S.

Joined Apr 16, 2021

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Last activity Dec 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Kel S.

Kel S. commented,

CommentUsing help center search

Is it possible to have a type selected by default on the search results? For example, we don't use community so we only have articles and would love our users to see the categories immediately. Having to click "articles" first isn't obvious the functionality exists.

View comment · Posted Jul 07, 2023 · Kel S.

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Kel S. commented,

CommentUsing themes and customizing your Help Center

Does anyone know if it's possible to automatically select the "Articles" type in the guide search results page? This way it automatically shows the "By category" filter in the sidebar?

View comment · Posted Jul 04, 2023 · Kel S.

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Kel S. commented,

Community comment Q&A - Help center and community

Hi, just asking politely for some help on this as I can't get the code to work (it goes in the loop as mentioned by Rob).

Is the URL that's meant to be replaced (https://support.zendesk.com/hc/en-us/community/posts/5683688413338-Search-Results-select-Article-type-by-default) supposed to be the just the domain? The link to the search page?

And with the replacement of the search?utf8, does that mean the code is this?


View comment · Posted Jun 13, 2023 · Kel S.

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Kel S. commented,

CommentUsing help center search

Is it possible to include Vimeo videos in the search results, so you could return videos hosted externally instead of having to embed them into articles?

View comment · Posted Apr 21, 2023 · Kel S.

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Kel S. created a post,

Post Feedback - Help Center (Guide)

We're looking for a way to create a video gallery on our Help Center for our customers. Beyond manually managing a template with Embed code, or inserting videos into articles, how is everyone else managing this? 

I've found one extension from Lotus Themes online, were there any others that people would recommend? 

Posted Apr 17, 2023 · Kel S.

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Kel S. commented,

Community comment Q&A - Help center and community

I've had this issue too, but literally thought it was something I'd been doing from my end (or was imagining it). Keen to hear thoughts.

View comment · Posted Jan 26, 2022 · Kel S.

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Kel S. created a post,

Post Feedback - Chat and Messaging (Chat)

It would be extremely handy to have different colours for the agent vs the visitor when using Messaging/Live Chat in the Agent Interface.

That would help our agents to be able to distinguish quickly when there's a message they've written vs a response from the visitor.

Or possibly even align the messages left/right like in the interface the visitor sees (colour is still preferable though).

Edited Dec 20, 2021 · Kel S.

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Kel S. commented,

Community comment Q&A - Tickets and email

I should add that resizing the image in the agent workspace doesn't work - it still sends the full size image by email.

View comment · Posted Dec 06, 2021 · Kel S.

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Kel S. created a post,

Post Q&A - Tickets and email

We have created an email template that has a max width of 640, using tables and the following code to try and display the email correctly in outlook (found after research online):

 

(email content)


The problem is when a user uploads an image in full size (say 1920px wide), Outlook will crop the image to match the dimensions above. Gmail and other GOOD email clients (*wink*) resize the image correctly, outlook doesn't.

I'm just wondering if anyone has any idea how I can modify this so the image isn't cropped but resizes instead? 

Thanks in advance!

Posted Dec 06, 2021 · Kel S.

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Kel S. commented,

CommentSetting up Talk

Is it possible to include a link on tickets for customers to request a callback? 

View comment · Posted Oct 13, 2021 · Kel S.

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