Kel S.
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Total activity35
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes2
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Activity overview
Latest activity by Kel S.-
Kel S. commented,
Is it possible to include Vimeo videos in the search results, so you could return videos hosted externally instead of having to embed them into articles?
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Kel S. created a post,
Methods to create a video gallery
We're looking for a way to create a video gallery on our Help Center for our customers. Beyond manually managing a template with Embed code, or inserting videos into articles, how is everyone else ...
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Kel S. created a post,
Content blocks for image management
Just wondering if anyone has used Content Blocks as a way of sharing images across multiple images, and how that's gone for long-term use? For example, updating screenshots by editing the content b...
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Kel S. commented,
I've had this issue too, but literally thought it was something I'd been doing from my end (or was imagining it). Keen to hear thoughts.
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Kel S. created a post,
Agent/Visitor Chat message colours in Agent Interface
It would be extremely handy to have different colours for the agent vs the visitor when using Messaging/Live Chat in the Agent Interface. That would help our agents to be able to distinguish quickl...
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Kel S. commented,
I should add that resizing the image in the agent workspace doesn't work - it still sends the full size image by email.
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Kel S. created a post,
Setting email images max-width in Outlook
AnsweredWe have created an email template that has a max width of 640, using tables and the following code to try and display the email correctly in outlook (found after research online): <!--[if gte mso ...
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Kel S. commented,
Is it possible to include a link on tickets for customers to request a callback?
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Kel S. commented,
Hi Ryan, Thanks for taking this feedback seriously instead of writing us off - that's much appreciated. I look forward to seeing the roadmap! I live in guide every day for work and it's always exc...
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Kel S. commented,
I hadn't used it because I didn't know it existed, but something like that would have been amazing for our company instead of unpublished articles and emails flying back and forth. I'd love for the...