Kel S.

Total activity

34
Last activity

March 24, 2022 00:40
Member since

April 16, 2021 03:56
Following

0 users
Followed by

1 user
Votes

2
Subscriptions

20

Activity overview

Latest activity by Kel S.

Kel S. commented, January 26, 2022 23:10
I've had this issue too, but literally thought it was something I'd been doing from my end (or was imagining it). Keen to hear thoughts.
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- Kel S.
- Created January 26, 2022 23:10
- 0 votes
Kel S. created a post, December 20, 2021 05:43
Agent/Visitor Chat message colours in Agent Interface
1. Community
2. Feedback - Chat and Messaging (Chat)
It would be extremely handy to have different colours for the agent vs the visitor when using Messaging/Live Chat in the Agent Interface. That would help our agents to be able to distinguish quickl...
- Kel S.
- Edited December 20, 2021 05:44
- 3 followers
- 4 comments
- 3 votes
Kel S. commented, December 06, 2021 22:44
I should add that resizing the image in the agent workspace doesn't work - it still sends the full size image by email.
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- Kel S.
- Created December 06, 2021 22:44
- 0 votes
Kel S. created a post, December 06, 2021 22:42
Setting email images max-width in Outlook
Answered
1. Community
2. Zendesk Suite Q&A
We have created an email template that has a max width of 640, using tables and the following code to try and display the email correctly in outlook (found after research online): <!--[if gte mso ...
- Kel S.
- Created December 06, 2021 22:42
- 2 followers
- 2 comments
- 0 votes
Kel S. commented, October 13, 2021 01:43
Is it possible to include a link on tickets for customers to request a callback?
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- Kel S.
- Created October 13, 2021 01:43
- 0 votes
Kel S. commented, September 28, 2021 21:30
Thanks Ryan! Some very exciting updates coming indeed - looking forward to it!
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- Kel S.
- Created September 28, 2021 21:30
- 0 votes
Kel S. commented, September 13, 2021 23:01
Hi Ryan, Thanks for taking this feedback seriously instead of writing us off - that's much appreciated. I look forward to seeing the roadmap! I live in guide every day for work and it's always exc...
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- Kel S.
- Created September 13, 2021 23:01
- 6 votes
Kel S. commented, September 08, 2021 23:08
I hadn't used it because I didn't know it existed, but something like that would have been amazing for our company instead of unpublished articles and emails flying back and forth. I'd love for the...
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- Kel S.
- Created September 08, 2021 23:08
- 8 votes
Kel S. commented, July 27, 2021 00:17
Hi Justine, We have a similar set up, and we use the zendesk API to pull in the content of a specific article (to display on-page in the LMS as if it was native content). Here's the code we use bel...
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- Kel S.
- Created July 27, 2021 00:17
- 0 votes
Kel S. commented, June 25, 2021 00:23
Here's a link from Bing on how to block the URL from webmasters:https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477"This will prevent the URL from appea...
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- Kel S.
- Created June 25, 2021 00:23
- 0 votes