Kel S.
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Total activity35
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Last activity
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Activity overview
Latest activity by Kel S.-
Kel S. commented,
Am I correct in reading that this is only by submitter, and NOT requester? Or is it both columns? If it's not, anyone could swap to Requester instead and still be able to sort appropriately?
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Kel S. commented,
I've had this issue too, but literally thought it was something I'd been doing from my end (or was imagining it). Keen to hear thoughts.
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Kel S. created a post,
Agent/Visitor Chat message colours in Agent Interface
It would be extremely handy to have different colours for the agent vs the visitor when using Messaging/Live Chat in the Agent Interface. That would help our agents to be able to distinguish quickl...
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Kel S. commented,
I should add that resizing the image in the agent workspace doesn't work - it still sends the full size image by email.
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Kel S. created a post,
Setting email images max-width in Outlook
AnsweredWe have created an email template that has a max width of 640, using tables and the following code to try and display the email correctly in outlook (found after research online): <!--[if gte mso ...
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Kel S. commented,
Is it possible to include a link on tickets for customers to request a callback?
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Kel S. commented,
Hi Ryan, Thanks for taking this feedback seriously instead of writing us off - that's much appreciated. I look forward to seeing the roadmap! I live in guide every day for work and it's always exc...
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Kel S. commented,
I hadn't used it because I didn't know it existed, but something like that would have been amazing for our company instead of unpublished articles and emails flying back and forth. I'd love for the...
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Kel S. commented,
Hi Justine, We have a similar set up, and we use the zendesk API to pull in the content of a specific article (to display on-page in the LMS as if it was native content). Here's the code we use bel...
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Kel S. commented,
Here's a link from Bing on how to block the URL from webmasters:https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477"This will prevent the URL from appea...