Upland Software, Inc. | External Support
VP, Customer Support Upland Software, Inc. uplandsoftware.com
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Last activity
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Activity overview
Latest activity by Upland Software, Inc. | External Support-
Upland Software, Inc. | External Support commented,
This functionality works fine for us. However, it doesn't seem that views or reports have any parameters to pull problem tickets that have linked incidents or incidents that are linked to a proble...
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Upland Software, Inc. | External Support commented,
Agree, this is a major deficiency for us in incident management. We've had to create custom fields and manage them manually to keep teams in the loop. Also for historical reporting, there is no w...
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Upland Software, Inc. | External Support commented,
When you solve the problem ticket and then choose the option to also solve all associated incidents, it ignores fields on the related incidents that are not yet filled out but are required on solve...
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Upland Software, Inc. | External Support commented,
Agree with everyone here, I'm trying to come up with a simple report of a list of problem tickets with a metric column of number of incidents raised against that problem. Seems like that should be...
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Upland Software, Inc. | External Support commented,
Yes! You severely limit new feature adoption when you don't consider the level of effort for existing users to implement that feature. In this case, having to manually update 1000+ triggers isn't...
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Upland Software, Inc. | External Support commented,
Hi! Have you ever looked into the problem/incident functionality? Not sure if it fits your use case exactly without having more details, but my team uses this to post one update that notifies all ...
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Upland Software, Inc. | External Support commented,
+1