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Jackie

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Jackie

Jackie commented,

CommentBuilding reports

Sorry another question. Is there a way of showing this result as a % average for a group? I have filtered for the group I need, but cannot seem to get an average % of agent public comments for the group or per agent.

Thanks in advance for your help

View comment · Posted May 07, 2021 · Jackie

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Jackie commented,

CommentBuilding reports

This is great Chandra thank you so much :)

View comment · Posted May 07, 2021 · Jackie

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Jackie commented,

CommentBuilding reports

Hi I have a query about what counts as an agent comment. Is this just public agent comments or would it include internal comments too?

Thanks

View comment · Posted May 06, 2021 · Jackie

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Jackie commented,

Community comment Feedback - Reporting and analytics (Explore)

We have an app that adds "keywords" to our tickets, which is turn create tags. I need to be able to show when tags were added and how many per week/month etc. I am so close - I have the attribute renamed to match the data the agents put in the app, but the metrics give me repeat data if tickets are updated or solved multiple times (which due to the way we work can happen.

For example, I need Week 1 - these are the tags that were added to your tickets and this is how many times each one was used that week - then same for Week 2, 3, etc... and in theory each tag should only show up and be counted in the week it was actually added. Not even sure if that makes sense...

View comment · Posted Feb 22, 2021 · Jackie

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Jackie commented,

Community comment Feedback - Reporting and analytics (Explore)

This would be great! I hate going into Explore and trying to guess when that data was last updated! I sometimes need real time information and you cannot get that in Explore!

View comment · Posted Feb 22, 2021 · Jackie

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