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Frits van Dee
Joined Apr 16, 2021
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Last activity Feb 18, 2025
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Latest activity by Frits van Dee
Frits van Dee commented,
We do use the Change Attributes in many of our interactive reports. According to the information this functionality will be added post Go Live. This means we have to find a different way to be able to get the insight we have using the Change Attributes. The only way to do this is to create a separate report using all the different attributes… This is a lot of work, and the result is a less clear overview of the data we want to report on.
- It would be great if Change Attributes could be added before Go Live and be possible to migrate from legacy.
- Is there a timeline for the post go live functionality to be added?
View comment · Posted Feb 18, 2025 · Frits van Dee
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Frits van Dee commented,
We do use the reports to send to our customers, adding logo, backgrounds on a first page of the report is missing functionality with the new reporting functionality. This will cause our reports to look less professional.
I would like to be able to create reports for the previous 12 months. This can be done using the the legacy version. In the new version I can do previous month (1), Last 12 months (which shows data for broken months), not 12 previous months which would show me 12 full months and no data of the current month.
The already mentioned scheduling limit for a year is something I do foresee issues with as well.
View comment · Edited Feb 11, 2025 · Frits van Dee
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Frits van Dee commented,
According to this article phone numbers must match the E.164 format. We enabled "validate phone numbers". In a specific contact profile the "fake" phone number for example is +12345678901. The internal note on the created ticket from a phone call shows: +1 (234) 567-8901
The ticket is not assigned to the contact.
View comment · Posted Jan 28, 2022 · Frits van Dee
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Frits van Dee commented,
Hi Jonathan,
For most (if not all) other ticket fields you can use the Description shown to end users field in the the Ticket Field configuration.
View comment · Posted Apr 22, 2021 · Frits van Dee
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Frits van Dee commented,
Hi Madalina,
I start with some first assumptions.
- You have one trigger that sets both the priority and sends the email.
- As the Priority is set, the conditions part of the trigger is correct.
- You have verified that the trigger mentioned is the one that set the Priority.
As there is not much to set up for the send to group action, I guess the best is to check the following:
- Is the trigger mentioned actually the one that is fired, is there another trigger that could have set the Priority?
You can check what trigger is fired using the "events" on the ticket. - Can you add another user to the group to test if the email problem is just with that one user?
- Is the requester on the ticket also the (only) user in the group? If I am not mistaken, email is not sent to a specific group member or follower if that user is also the requester. (or the one that made the last comment to trigger the mail)
Success..
View comment · Posted Feb 12, 2021 · Frits van Dee
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Frits van Dee commented,
Having a hard time to inform our users to set the permissions and "repairing" mistakes. It is too complicated for them and that leads to discussions about other solutions. Please help us to make Guide user-friendly
View comment · Posted Jun 16, 2020 · Frits van Dee
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Frits van Dee commented,
We would like to give the ability to our users to choose for individual emails or for a daily digest. We also would like to setup forums that are default or mandatory to follow when you signup.
View comment · Posted Dec 02, 2015 · Frits van Dee
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