Karen M.

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3. Explore recipes
4. Explore recipe: Finding tickets with a specific word in the subject

Hello, I have been looking for an answer and couldn't find the a way to do this: We have an specific e-mail address where some users are texting us and we need to forward it to the proper e-mail to...

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• Karen M.
• Created February 03, 2022 10:44
• 0 votes

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3. Performing calculations
4. Organizing values by groups and sets

This could be what I need, Candie how can I create 2 different groups within the same attribute? Thanks in advance  

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• Karen M.
• Created March 17, 2021 22:20
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: Making Life Easier with Groups and Sets

It filters correctly If I choose one at a time but I need to choose NULL in the other options or the dashboard remains blank. If I choose more than one client at a time, the dashboard doesn't show ...

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• Karen M.
• Created March 17, 2021 21:26
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: Making Life Easier with Groups and Sets

I could create the list as suggested but it doesn't allow me to select more than one at a time, if I do...the dashboard goes blank. Could it be related to this setting in each the group? 

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• Karen M.
• Created March 17, 2021 21:20
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: Making Life Easier with Groups and Sets

Thanks for the quick response!  We already have the baseline query and a dashboard but the issue is that we need to filter by requesters. Let's say we have 10 clients, and we receive tickets from 1...

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• Karen M.
• Created March 17, 2021 15:31
• 0 votes

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3. Performing calculations
4. Organizing values by groups and sets

I need to create a list of attribute groups we have created, each group already contains the 10 names that belong to it, then add that list to the dashboard as a filter, but haven't found how to do...

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• Karen M.
• Created March 17, 2021 15:21
• 0 votes

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3. Performing calculations
4. Organizing values by groups and sets

Hi :) I tried but it didn't work for us since it can't be combined with other filters like dates. We would like to add it to a dashboard, as any other filter so they interact with each other. For i...

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• Karen M.
• Created March 17, 2021 15:17
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: Making Life Easier with Groups and Sets

Hello Chris, What happens if you have a couple of groups, and you would like to have filter in a dashboard, using a list of those groups you have created. I haven't been able to do so. 

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• Karen M.
• Created March 17, 2021 14:57
• 0 votes

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3. Performing calculations
4. Organizing values by groups and sets

Hello :) Trying to set a filter in a dashboard, with the name of our clients instead of the 50 names we receive tickets from. Is it possible to create a filter as described below? Let's say we have...

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• Karen M.
• Created March 15, 2021 13:47
• 0 votes