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Sagi Welzman

Joined Apr 15, 2021

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Last activity Jan 10, 2025

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ACTIVITY OVERVIEW

Latest activity by Sagi Welzman

Sagi Welzman commented,

CommentThird party and social messaging channels

Aimee Spanier 
In order to complete the Messages of Business account in the Apple Business Register portal, it is  required to select a messaging provider.  
Zendesk does not appear on the list 

View comment · Posted Jan 10, 2025 · Sagi Welzman

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Sagi Welzman commented,

CommentTicket automation and collaboration

Does this apply to social messaging as well ?  

View comment · Posted Aug 19, 2024 · Sagi Welzman

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Sagi Welzman commented,

CommentAnnouncements

100% agree with Zoe Goble

 

View comment · Posted Dec 08, 2023 · Sagi Welzman

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Sagi Welzman commented,

CommentTicket basics

Can these app shortcuts be configured only by admin  ? 

View comment · Posted Oct 02, 2023 · Sagi Welzman

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Sagi Welzman commented,

Community comment Q&A - Reporting and analytics

Hi 
 
I've tried this out
I got that the filters show the selectection in both filters but it had the rest of the unselected as well. 


Replication : 
I've set up 2 organization filters  and selected cascade prompt on both 

Expected : only the selected organizations should appear in both filters.(the drop list contains only the select organizations) 

Actual :  the selected organizations appear in both filters but all the rest of the unselected organizations appear below in the list 

What am I missing?  

View comment · Posted Aug 03, 2022 · Sagi Welzman

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Sagi Welzman commented,

CommentTeam members and groups

Hey @... 
I do not seem to have this in my admin side bar 
Is this gradually rolling out ?  

View comment · Posted Sep 14, 2021 · Sagi Welzman

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Sagi Welzman commented,

Community comment Feedback - Ticketing system (Support)

Im all in 👍

View comment · Posted Feb 09, 2021 · Sagi Welzman

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Sagi Welzman commented,

Community comment Feedback - Ticketing system (Support)

Hey @... 

try  https://www.zendesk.com/apps/support/carbon-copier/?source=app_directory  

Although not a free app,  it works great 

I'm been using this for over a year and I highly recommend 

Please take into consideration that it's auto cc  which means you add first the cc in an organization  / user respectively in order to work. 

Sagi 

View comment · Posted Jun 26, 2020 · Sagi Welzman

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Sagi Welzman commented,

Community comment Feedback - Ticketing system (Support)

We've passesd this feedback as well several times.
The ticket comment time line needs to be sorted from newest at the top (including comment box) to oldest at the bottom.
This will certainly speed up our work since our tickets usually have long threads, and scrolling all the way to the bottom is cumbersome.

View comment · Posted May 02, 2020 · Sagi Welzman

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Sagi Welzman commented,

Community comment Feedback - Ticketing system (Support)

Extremely needed !! 

View comment · Posted Dec 20, 2018 · Sagi Welzman

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