Sagi M. Welzman

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Amisha Sharma Will this improve RTL  support  from the current state ?     

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• Sagi M. Welzman
• Created November 16, 2021 05:24
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing legacy reporting upgrade to Explore

Hey @... I'd appreciate a clarification on :"All other accounts already have access to Explore and will simply have the pre-built dashboards made available on the reporting page" As we're on Enterp...

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• Sagi M. Welzman
• Created September 20, 2021 21:42
• 1 vote

1. Admin Center
2. ...
3. Managing your team
4. Removing or replacing a team member

Hey @... I do not seem to have this in my admin side bar Is this gradually rolling out ?  

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• Sagi M. Welzman
• Created September 14, 2021 06:02
• 0 votes

1. Zendesk updates
2. Announcements
3. Introducing Zendesk Messaging

@...  this is interesting !  The expected result of this trigger is that the designated group receives and serves the respective chat (messaging group routing)  ?   

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• Sagi M. Welzman
• Created February 21, 2021 06:53
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Im all in 👍

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• Sagi M. Welzman
• Created February 09, 2021 15:52
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow email addresses to be CC'd that are not users

Hey @...  try  https://www.zendesk.com/apps/support/carbon-copier/?source=app_directory   Although not a free app,  it works great  I'm been using this for over a year and I highly recommend  Pleas...

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• Sagi M. Welzman
• Created June 26, 2020 12:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

We've passesd this feedback as well several times. The ticket comment time line needs to be sorted from newest at the top (including comment box) to oldest at the bottom. This will certainly speed...

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• Sagi M. Welzman
• Created May 02, 2020 04:37
• 10 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Attachments on Organizations

Extremely needed !! 

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• Sagi M. Welzman
• Created December 20, 2018 23:24
• 1 vote