Sagi Welzman

1. Zendesk updates
2. Announcements
3. Upcoming and latest help center article editor UI enhancements

100% agree with Zoe Goble  

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• Sagi Welzman
• Created December 08, 2023 15:39
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing agent collaboration via @mention in messaging

Naina MathurHow can the requester distinguish between agents in native and/or social messaging conversations (such as WhatsApp)?  

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• Sagi Welzman
• Created December 06, 2023 00:10
• 1 vote

1. Agent guide
2. Ticket basics
3. Managing app shortcuts

Can these app shortcuts be configured only by admin  ? 

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• Sagi Welzman
• Created October 02, 2023 22:26
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing social identities on the essentials card

Prakruti Hindia  This is a nice addon👌1. when can we expect the same for organization fields?  2. when can we see the social channels in the end-user tab as well?    

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• Sagi Welzman
• Created August 30, 2023 21:14
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. EXPLORE - combined filter

Hi  I've tried this outI got that the filters show the selectection in both filters but it had the rest of the unselected as well.  Replication : I've set up 2 organization filters  and selected ca...

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• Sagi Welzman
• Created August 03, 2022 07:40
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Amisha Sharma Will this improve RTL  support  from the current state ?     

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• Sagi Welzman
• Created November 16, 2021 05:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Im all in 👍

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• Sagi Welzman
• Created February 09, 2021 15:52
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow email addresses to be CC'd that are not users

Hey @...  try  https://www.zendesk.com/apps/support/carbon-copier/?source=app_directory   Although not a free app,  it works great  I'm been using this for over a year and I highly recommend  Pleas...

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• Sagi Welzman
• Created June 26, 2020 12:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

We've passesd this feedback as well several times. The ticket comment time line needs to be sorted from newest at the top (including comment box) to oldest at the bottom. This will certainly speed...

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• Sagi Welzman
• Created May 02, 2020 04:37
• 12 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Attachments on Organizations

Extremely needed !! 

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• Sagi Welzman
• Created December 20, 2018 23:24
• 1 vote