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Jan Urban

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Jan Urban

Jan Urban commented,

Community comment Feedback - Ticketing system (Support)

That is great news. We are a company with support staff operating in 8 languages. This makes more than 12 views essential and we are very much looking forward to this.
Great that you work on this and really appreciate updating us Salvador Vazquez
Any ETA for this? 

Bye

Jan

View comment · Posted Jul 02, 2021 · Jan Urban

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Jan Urban commented,

CommentViews, ticket status, and ticket fields

Hello all,

I face the same problem. We are a company with 8 languages in customer support and this naturally leads to a lot of views needed.
Even with add-on products like "Lovely Views plus"   the problem isn't 100% solved.
This add on can´t make the "play button" work, as Zendesk has not made it available to be accessed by third-party apps.
It's really a joke that there are not more than 12 views available. I really hope they add something in the future, but my hopes diminished after reading about how long this has been going on. Sad.


Bye


Jan

 

View comment · Posted Jan 06, 2021 · Jan Urban

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Jan Urban commented,

Community comment Feedback - Ticketing system (Support)

I would also vote for this feature! Please add it to Zendesk. Thank you. 

View comment · Posted Nov 09, 2020 · Jan Urban

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