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Aleksey Kislov
Joined Apr 15, 2021
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Last activity May 21, 2024
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Latest activity by Aleksey Kislov
Aleksey Kislov commented,
All of a sudden, `?zat=true` stopped working. Something is broken on the Zendesk side.
View comment · Posted Jan 25, 2023 · Aleksey Kislov
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Aleksey Kislov commented,
Thanks Tipene, that works.
View comment · Posted Dec 22, 2022 · Aleksey Kislov
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Aleksey Kislov created a post,
Hello,
Is it possible to submit a ticket via ZAF methods (e.g. invoke)?
The use case would be to programmatically submit a ticket after calling `client.invoke('macro', ...)`, so that 1) a macro is applied to the ticket and 2) the ticket is submitted.
The reason `client.request` to update ticket API won't work as a workaround is because, during the update API call, the `AgentMacroReference` ticket audit event won't be created. It is created only when a macro is applied, and the submit ticket button is clicked manually by an agent.
Posted Oct 25, 2022 · Aleksey Kislov
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Aleksey Kislov commented,
Awesome, thank you!
View comment · Posted Mar 04, 2020 · Aleksey Kislov
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Aleksey Kislov commented,
Thank you for the article. It would be great to see actual code uploaded to GitHub, especially how partials.js looks like and how can one use Handlebars partials in the scope of HC theme.
View comment · Posted Mar 03, 2020 · Aleksey Kislov
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