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Julien SERVILLAT
Joined Apr 17, 2021
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Last activity Nov 13, 2023
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Latest activity by Julien SERVILLAT
Julien SERVILLAT commented,
I there, very good comment indeed !
That would be absolutely needed for many of my clients that use the widget. They need to control the translations precisely and this is why DC would be just perfect in those different configuration fields of the web widget (messaging) - thanks !
View comment · Posted Aug 16, 2023 · Julien SERVILLAT
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Julien SERVILLAT commented,
Bonjour, dans le cas d'un centre d'aide multilingue, comment localiser le Titre et la Description du widget ? j'ai testé un DC mais il n'est pas pris en compte.
View comment · Posted Aug 11, 2023 · Julien SERVILLAT
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Julien SERVILLAT commented,
Hello Matt Farrington-Smith, yes we managed to setup the crawler with Confluence. Indexing of the article works, we are just finalizing the upgrade of the theme to include the correct placeholders to return the results of federated search.
View comment · Posted Sep 30, 2022 · Julien SERVILLAT
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Julien SERVILLAT commented,
Hello, do you know if the search crawler can be used to index content in a Jira Confluence site ? Many thanks !
View comment · Posted Jul 12, 2022 · Julien SERVILLAT
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Julien SERVILLAT created a post,
Hello,
just like categories and sections can be translated into different languages, could it be possible to translate Topics ?
I have tried Dynanic Content but this is not recognized...
I know that your reco is to have a topic in each language, but today with translation tools this is not a problem to mix languages inside a same topic, this also provides richer interactions for my users.
many thanks,
Julien
Posted Dec 21, 2021 · Julien SERVILLAT
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Julien SERVILLAT created a post,
Hello,
unlike Categories and Sections in Guide, Posts cannot be localized in Gather : do you confrm ?
Do you plan an evolution, or what is your recommendation for multi-language usage of Gather ?
Thanks,
Julien
Posted Nov 24, 2021 · Julien SERVILLAT
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Julien SERVILLAT commented,
Bonjour,
est-il possible de passer automatiquement en statut Talk Absent ou Hors ligne dès lors que l'agent est en cours de conversation sur un Chat ?
View comment · Posted May 12, 2021 · Julien SERVILLAT
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Julien SERVILLAT commented,
H there,
can a end-user change his prefered language (in the en-user portal Guide) ?
This article only shows ho agents can setup their default language.
THanks
View comment · Posted Mar 11, 2021 · Julien SERVILLAT
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