Federico Olmus

1. Agent guide
2. Ticket basics
3. Working with problem and incident tickets

Hello Zendesk Community! How can we limit the incidents that are proposed before linking a ticket to an incident? We only want to see incidents within the brand of the ticket. Any recommendations?

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• Federico Olmus
• Created September 16, 2022 13:59
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Using Liquid markup to customize the formatting and placement of text in comments and email notifications

Here is a related article that might also be relevant: Setting up an unformatted email template Thank you Aimee!

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• Federico Olmus
• Created March 26, 2021 09:57
• 0 votes