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Roksan Yazman's Avatar

Roksan Yazman

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Roksan Yazman

Roksan Yazman commented,

CommentService Level Agreements (SLA), macros, and CSAT

Can we please get a comment from the Zendesk team on this? We have had to put the majority of our top customers in an alternative, 2-click CSAT survey group which is a ridiculous workaround for an issue that should be addressed on the platform side.

View comment · Posted Jan 12, 2021 · Roksan Yazman

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Roksan Yazman commented,

Community comment Feedback - Reporting and analytics (Explore)

I third @... & @...' requests. Clickable links within PDFs/Excels would be an improvement, but from my perspective (and with our process today) a huger win would be to be able to replicate the "Inline" scheduled report functionality of Insights/GoodData in Explore, where we are able to navigate to a link within the report with a single click from within the email body. If that's on the roadmap at all, we'd sure appreciate it!

View comment · Posted Jun 04, 2020 · Roksan Yazman

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