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Vlad

Joined Apr 15, 2021

·

Last activity Jul 11, 2024

The Wise One - 2022Community Moderator

Zendesk Help Center developer - wladan@gmail.com

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ACTIVITY OVERVIEW

Latest activity by Vlad

Vlad commented,

CommentFormatting and customizing your email

Hey Vicky, have you tried like:

 

{{#if author.agent}}

fixed name

{{else}}

 {{author.name}}

{{/if}}

 

View comment · Posted Jul 11, 2024 · Vlad

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Vlad commented,

Community comment Feedback - Ticketing system (Support)

Hey Jane Yim, yup, you can do different stuff depending on the current form. But what do you mean by removing the email field? It's mandatory so it can not be removed. You can just edit it but using javascript. 

So you will need a JS code that is going to work like this: if the current URL contains 12345 (12345 = your ticket form ID) => then change the text of the email label, or add a description under, or…


Bosko Kovacevic Hey mate, so you will need the “dynamic content” option, create an item called eg email-label, and add values for all languages you need. 
Then, create a JS code snippet, which will just replace the text needed. You can put the JS code on the “submit a request” page template, or in the JS file of the help center theme you use. 

View comment · Posted Apr 23, 2024 · Vlad

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Vlad commented,

Community comment Developer - Zendesk APIs

I still need this :) 

View comment · Posted Jan 24, 2024 · Vlad

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Vlad commented,

CommentHow to manage the help center

Is there any way to pull related articles via ZD API? 
I need related article IDs in the help center DOM to take their section names. 💁🏻

View comment · Posted Nov 12, 2023 · Vlad

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Vlad commented,

Community comment Q&A - Help center and community

Hey Katie, this should be what you are looking for. Using this liquid HTML, you can easily add a class to the current article from a list.

class="{{#is id ../article.id}}current-article{{/is}}"

View comment · Posted Sep 30, 2023 · Vlad

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Vlad commented,

CommentZendesk messaging

"Working with the default messaging response"
- can a description field be added for "Response outside of business hours"? It seems essential to me.

View comment · Posted May 13, 2023 · Vlad

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Vlad commented,

Community comment Q&A - AI and automation

Even if there is not option for avatar change, this can be custom-coded using javascript.

View comment · Posted May 11, 2023 · Vlad

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Vlad commented,

Community comment Feedback - Chat and Messaging (Chat)

My client has this issue, any ETA?

View comment · Posted Apr 18, 2023 · Vlad

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Vlad commented,

Community comment Feedback - Ticketing system (Support)

Hey David, last part of your code should be
"test_email_dc_on_hc"}});

Instead of

"dc.test_email_dc_on_hc"}});

View comment · Posted Mar 28, 2023 · Vlad

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Vlad commented,

Community comment Feedback - Ticketing system (Support)

Hey David, DC format should be in format:
{{dc "dc-name-here"}}

 

View comment · Posted Mar 24, 2023 · Vlad

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