Richard Dawson
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Recent activity by Richard Dawson-
It would be great if the answer bot suggested articles as well. Otherwise it doesn't really work to be able to search articles in the help center and not the bot.
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Tod, This updates the group on the ticket. I want to update the group on the organization record when the organization is created which needs to happen before the ticket is created.
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Is there a way to automatically assign a group to a new organization? We are using Zapier to create new organizations and we have multiple brands so I'd like to be able to automatically add a grou...
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Lauren Ward were you able to figure out the formula? I'm looking to report the same metrics. Would you be willing to share the formula?
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Is there a way that I can create a report similar to this but I want to show each ticket and which article is linked to it so I can see which tickets we don't have good articles for?
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How would you write this if you wanted to group your First reply time by the week of the year. I want to see the reply time for the tickets updated each week so if a ticket gets opened on a Friday...
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Erika, The article doesn't solve my issue. I want to add a field that is on the organization to the user record as well.
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How would you go about putting and organization field on a user record?