Richard Dawson
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Total activity26
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Last activity
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Activity overview
Latest activity by Richard Dawson-
Richard Dawson commented,
It would be great if the answer bot suggested articles as well. Otherwise it doesn't really work to be able to search articles in the help center and not the bot.
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Richard Dawson commented,
Tod, This updates the group on the ticket. I want to update the group on the organization record when the organization is created which needs to happen before the ticket is created.
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Richard Dawson commented,
Is there a way to automatically assign a group to a new organization? We are using Zapier to create new organizations and we have multiple brands so I'd like to be able to automatically add a grou...
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Richard Dawson commented,
Lauren Ward were you able to figure out the formula? I'm looking to report the same metrics. Would you be willing to share the formula?
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Richard Dawson commented,
Is there a way that I can create a report similar to this but I want to show each ticket and which article is linked to it so I can see which tickets we don't have good articles for?
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Richard Dawson commented,
How would you write this if you wanted to group your First reply time by the week of the year. I want to see the reply time for the tickets updated each week so if a ticket gets opened on a Friday...
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Richard Dawson commented,
Erika, The article doesn't solve my issue. I want to add a field that is on the organization to the user record as well.
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Richard Dawson commented,
How would you go about putting and organization field on a user record?