Walter
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Total activity91
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Last activity
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Activity overview
Latest activity by Walter-
Walter commented,
Marci Abraham You can add an action in the trigger that adds a specific tag such as {trigger_name}_executed. And then have a condition in the trigger for tags that contain none of the following: {t...
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Walter commented,
Hi Pravin Salgaonkar, I found that casting the number to an integer fixes the issue for me.
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Walter commented,
Hi Audrey Ann Cipriano, Thank you for attempting to answer my question. But my question was for the author and I wanted her to clarify what she meant when she wrote that statement in the article.
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Walter commented,
Hi Aimee Spanier, Just want to make sure I understand this properly: “You may want to grant access to Zendesk Support agents when you’re facing an issue that is too complex to be understood when t...
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Walter commented,
Hi Greg Katechis, Is it possible that the placeholders are not rendering inside of a logic tag? I tried a very simple liquid logic expression: {% assign my_variable = ticket.brand.name %} and the v...
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Walter commented,
Hi Giuseppe, I think Step 3 needs to be updated. Other than that, this recipe is really useful!
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Walter commented,
Currently, it seems like the best way to go about this is to create a webhook to update the ticket.
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Walter commented,
Thanks Dane!
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Walter commented,
+1,000,000 votes if possible :)
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Walter commented,
Hi Cherry Zablocki, can someone tell me the difference between hours since open and hours since created? When a ticket is created, it usually has the "New" status. A ticket only becomes "Open" ...