Walter
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Total activity96
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes19
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Subscriptions56
Activity overview
Latest activity by Walter-
Walter commented,
Hi Greg Katechis, Is it possible that the placeholders are not rendering inside of a logic tag? I tried a very simple liquid logic expression: {% assign my_variable = ticket.brand.name %} and the v...
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Walter commented,
Hi Alina Wright, I understand the reason behind the decision. However, I disagree with the decision. Zendesk is doing a great job providing a platform to empower companies. But in my opinion, Zen...
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Walter commented,
Hi Alina Wright This article does an effective job of selling the idea of private ticket groups, but I believe it should also mention that once set, it cannot be undone...yet (if ever). I feel it w...
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Walter commented,
Hi Alina Wright I would like to ask to make it possible to revert the private ticket group setting. I know that it says it's not possible (at this time) to undo the setting. But the API suggests t...
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Walter commented,
Hi Giuseppe, I think Step 3 needs to be updated. Other than that, this recipe is really useful!
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Walter commented,
Currently, it seems like the best way to go about this is to create a webhook to update the ticket.
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Walter commented,
Thanks Dane!
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Walter commented,
+1,000,000 votes if possible :)
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Walter commented,
Hi Cherry Zablocki, can someone tell me the difference between hours since open and hours since created? When a ticket is created, it usually has the "New" status. A ticket only becomes "Open" ...
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Walter commented,
Is there any way to lock calculated metrics and attributes from being altered / deleted by another user? I think this would be a useful feature while allowing admin override.