Walter
-
Total activity52
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes12
-
Subscriptions24
Activity overview
Latest activity by Walter-
Walter commented,
+1,000,000 votes if possible :)
-
Walter commented,
Hi Cherry Zablocki, can someone tell me the difference between hours since open and hours since created? When a ticket is created, it usually has the "New" status. A ticket only becomes "Open" ...
-
Walter commented,
Hi Gorka Cardona-Lauridsen, Regarding the product limits mentioned here. Product limits General Federated search limit of 50000 external records. Record max title length - 255 characters Re...
-
Walter commented,
Is there any way to lock calculated metrics and attributes from being altered / deleted by another user? I think this would be a useful feature while allowing admin override.
-
Walter commented,
Tim Bradgate The above suggestions work, but you need to be careful with your conditions. Also see https://support.zendesk.com/hc/en-us/articles/4408882855578-Can-I-use-a-trigger-and-a-webhook-to-...
-
Walter created a post,
FEATURE REQUEST: Text and Link formatting in Chat
I hope that this issue can be addressed soon as it seems it should be possible to overcome. Since Zendesk is already using the CKEditor as announced here, and it seems that text and link formatting...
-
Walter commented,
Would really appreciate if text and URL formatting were available for Chat.
-
Walter commented,
Chris Sos, I don't know if I am mistaken, but I thought I that the new webhook targets support custom headers. And just today, it seems that custom headers are no longer available?
-
Walter commented,
Hi Chris, Perhaps modifying the javascript like this would help. However, the available departments would become visible in a dropdown list. <script id="ze-snippet" src="https://static.zdassets.co...
-
Walter commented,
Tanawat Oonwattana I see it too, but it does not seem to prevent our webhooks from executing. Everything seems to be working fine for us.