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Jiri Fait

Joined Apr 15, 2021

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Last activity Apr 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Jiri Fait

Jiri Fait commented,

CommentTicket basics

It would be nice to have an option to search for tickets by commenter and specify if we want to see tickets where the commenter used public or private comment. If I search for tickets by commenter - eg commenter:"john doe" then I have to go ticket by ticket to see which ones are public. Filtering this out would help. Thanks

View comment · Posted Apr 03, 2024 · Jiri Fait

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Jiri Fait commented,

Community comment Feedback - Ticketing system (Support)

Again, 4 year old feature request that has not been implemented. The action "Unshare ticket with..." in macros, triggers and automation is really needed. Can Zendesk devs bear this in mind?

View comment · Posted Mar 13, 2024 · Jiri Fait

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Jiri Fait commented,

CommentSetting up your email channel

Hi, is there a way how to unlink/disconnect external email address when we want to connect it to other brand? For external addresses there is no Delete option and if I go to the Edit options and want to change the brand nothing happens after clicking on Save.

View comment · Posted Mar 12, 2024 · Jiri Fait

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Jiri Fait commented,

CommentUsing email in Sell

Is there anything like this in ZD Sell as well?

View comment · Posted Jan 22, 2024 · Jiri Fait

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Jiri Fait commented,

CommentSecurity and user access in Zendesk Support

Please do enrich the filter options. Plus it would be more than nice to be able to filter it by product (Support, Guide, Gather, and especially Sell) - Sell has no audit log, it would be very nice to trace back who made certain changes. 

View comment · Posted Dec 06, 2023 · Jiri Fait

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Jiri Fait commented,

CommentTicket automation and collaboration

Hi, the Summarize button in the banner that appears at the top of the ticket still does not work. 

It would be very nice if there was a way how to get rid of this panel as it only occupies space...

 

View comment · Posted Jul 19, 2023 · Jiri Fait

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Jiri Fait commented,

CommentTicket automation and collaboration

Hi, clicking on Summarize button in the banner that appears at the top of the ticket does not do anything. The only way how to summarize a conversation is the second option - open Intelligence section in the context panel and click Generate summary. 

What exactly is supposed to happen when clicking on Summarize button in the banner? Where should the summary be displayed? If in the Intelligent section then there is nothing.

View comment · Posted Jun 14, 2023 · Jiri Fait

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Jiri Fait commented,

Community comment Feedback - Help Center (Guide)

Definitely +1 from us. We have over 20 brands and would really appreciate this.

View comment · Posted Jun 01, 2023 · Jiri Fait

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Jiri Fait commented,

Community comment Feedback - Ticketing system (Support)

This one is a MUST! Please do consider implementing this option asap. You say "This request is one that the product manager is highly aware of" - he/she has been aware of it for approx. 4 years now and still not update. From as developer point of view I don't think this feature is so difficult to add. JFYI we are aware of the dropdown that shows Assigned, Requested and CCed tickets in agents profile, but a view would be much easier option for our agents. Thanks.

View comment · Edited Feb 23, 2023 · Jiri Fait

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Jiri Fait commented,

CommentTicket management

Hi,

can an end-user see his archived tickets somehow in his profile in the help center?

As far as I know they are not able to see their tickets older than 120 days in their HC profile, correct?

View comment · Posted Oct 17, 2022 · Jiri Fait

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