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Lotte Litjens

Joined Apr 16, 2021

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Last activity Jan 07, 2025

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Latest activity by Lotte Litjens

Lotte Litjens commented,

Community comment Feedback - Community Forums (Gather)

Hi,

We noticed that the @mention functionality also shows users in the suggestion list that are suspended. Expected behavior would be that suspended users cannot be referred to with @mention. 

 

View comment · Posted Dec 12, 2019 · Lotte Litjens

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Lotte Litjens commented,

Community comment Discussion - Tips and best practices from the community

This is very interesting. Any idea how I can CC the external target automatically upon ticket creation? We want the reply from this specific target to always be public directly without agent touch. 

View comment · Posted Dec 02, 2019 · Lotte Litjens

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Lotte Litjens commented,

Community comment Q&A - Reporting and analytics

Hi Brett,

Thanks for your reply. Unfortunately, I don't see Ticket Forms in the list of attributes with the Backlog History dataset.

Is there any chance it will be added?

 

 

View comment · Posted Nov 05, 2019 · Lotte Litjens

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Lotte Litjens commented,

Community comment Q&A - Reporting and analytics

I have the same question as Bill. I want to see how many open tickets we had with a specific form at the end of each week and show it in a graph together with how many tickets were created that week and how many were solved. Is there any way to accomplish this?

View comment · Posted Oct 25, 2019 · Lotte Litjens

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