Pulkit Pandey

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Hi SNT Aps Please follow the below steps 1. Take a screenshot of your homepage  2. Rename that screenshot with the following name "thumbnail" 3. Then Download your theme in your system unzip the zi...

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• Pulkit Pandey
• Created June 15, 2022 17:14
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Cannot move a section to be a subsection of another section

Hi Mark Rickard   Ya sure I am happy to look at it  Can you please create a ticket here (https://moderatorpulkitp.zendesk.com/hc/en-us/requests/new ) with the Demo Credentials    Thanks  Pulkit

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• Pulkit Pandey
• Created May 06, 2022 16:32
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Cannot move a section to be a subsection of another section

Hi Mark Rickard I have followed the same step as you mentioned above its works on my side can you please recheck once  Thanks  Pulkit

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• Pulkit Pandey
• Created May 06, 2022 16:17
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Hey Jimmy Do you want to update the height of the hero section? Can you please share the screenshot of what you to want to achieve.   Thanks  Pulkit Team Diziana

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• Pulkit Pandey
• Created May 06, 2022 16:08
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. "Show All Articles" within a Subsection on Section Page

Hi Matthias Brodelet Its by design not a bug Thanks Pulkit Team Diziana        

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• Pulkit Pandey
• Edited April 15, 2022 08:05
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Hi Nicole S Are you pointing out to make the section heading on category page or in homepage. Its would be a good if you share screenshot and live help center URL, so that I will provide you a sol...

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• Pulkit Pandey
• Created April 13, 2022 18:11
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding downvote totals on article pages

Hi Michael Lorch You can hide the article votes button using the CSS. Let me know if you need any further assistance Thanks Pulkit Team Diziana

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• Pulkit Pandey
• Created April 11, 2022 14:53
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to make a custom ticket field not editable for end users

Hi Johnny J Can you Please share the live URL of the help center and point me out there which field you want to make disabled.It can be done with a few lines of Javascript Thank You  Pulkit Team Di...

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• Pulkit Pandey
• Created April 03, 2022 11:25
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add Website Banner Image anywhere on Help Center

Hi Harshita Sharma You need to create a block on your help center that holds the image with the URL of your website so when someone clicks on an image it will redirect the user to our website.   Le...

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• Pulkit Pandey
• Created March 07, 2022 18:54
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Did articles per category on home page, but now end user can't see them

Hi Dale Make sure the article is published under the categories that are available to view for end-users. I think the article settings make sure all of your articles are published under the visible...

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• Pulkit Pandey
• Edited February 02, 2022 17:37
• 0 votes