Trevor Whitecotton

1. Community
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hi Sean Chuang, is there an update on this? This is standard call center behavior. How do we get this prioritized?

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• Trevor Whitecotton
• Created March 14, 2023 23:19
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Amisha Sharma Thank you very much for these updates! In response to your pinned comment from February 1st: 1. Ideally, we'd like this to apply across all channels. We encourage our agents to draft ...

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• Trevor Whitecotton
• Created February 06, 2023 19:02
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

+1 to this request.  Having recently updated to Suite and Agent Workspace to be able to utilize other features not available in Legacy, this change significantly impacts our agents' workflow. I thi...

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• Trevor Whitecotton
• Created January 05, 2023 17:13
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

+1 here. Hard to believe this isn't a native option. Please address this ASAP, Zendesk!

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• Trevor Whitecotton
• Created May 11, 2021 18:22
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Communicating with users about internal comments vs. public comments from email replies

+1. This is creating a frustrating experience for our customers.

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• Trevor Whitecotton
• Created September 14, 2020 23:11
• 0 votes